Cancellation / No Show Policy
We will always try our best to accommodate you if you’re running behind, stuck in traffic, etc. It happens, we know! However, your tardiness can affect the remainder of our Stylists day by delaying them for their clients who come in on time. For this reason, we have set a few general ground rules for such situations. Clients will generally be allowed a 10 minute grace period. After that time, we will unfortunately have to cancel your appointment, and it will need to be rescheduled.
Please, always call if you even think you might be a little late; we’d rather know as early as possible so we can do our best to fit you in without upsetting the flow of our day and our other valued clients!
Again, please remember that your appointments are reserved for you and only you. These policies allow us to provide the best service possible. We very much appreciate your business and compliance with our policies.
24-hour Cancellation / No Show
Your appointments are very important to us at Giggles & Glam! We hold your appointments just for you and ask that if you must cancel or reschedule any appointment, you please provide us with 24-hour notice. This way, our stylists will be able to adjust their schedules accordingly and we may be able to accommodate clients on our waiting list. We do, of course, understand that unavoidable issues come up and will do our best to work with you in case of an emergency, etc. However, if last minute cancellations or ‘no shows’ become a habit, you will be charged a cancellation fee. Here is our general breakdown of cancellation fees:
• Less than 24-hour notice will result in a charge equal to 50% of reserved appointment(s)
• ‘NO SHOWS’ will be charged 50% of service amount
As a courtesy, we do call, text and/or email to confirm the date and time at least 24 hours prior to your appointment. If we are unable to reach you and only leave a message, or cannot reach you at all, please understand that it is your responsibility to remember your appointment dates and times in order to avoid missed appointments and cancellation fees. You are always welcome to call and double check any appointments if you’re unsure.
Lengthy / Multiple Services
Any service spanning longer than 1 hour, or group bookings for 2 clients or more must be secured with a valid credit card attached to your client account. In event of late cancellations or no shows, the credit card will be charged the deposit amount which is 50% of your booked services.
Merchandise in unopened, unused condition, in original packaging with all tags attached and original receipt are eligible for exchange or store credit only within 14 days of original date of purchase. Discounted items, candy or food products, all creation station items, earrings, hair accessories and hats are not eligible for return/store credit or exchange.
Giggles & Glam Salon Management Team
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Monday - Friday: 10:00 am - 7:00 pm
Saturday: 9:00 am - 7:00 pm
Sunday: 12:00 pm - 5:00 pm
Giggles & Glam Salon
300 Indian Lake Boulevard, Suite D200
Hendersonville, TN 37075